323 MEDIA
01 — About Origin · Est. 2019

We didn't set out to build a marketing agency. We set out to solve problems.

323 Media Group launched in 2019 with a simple premise: organizations that serve a constituency — members, clients, donors, students, athletes — live or die by how satisfied those people are. Marketing was never the goal. Satisfaction was.

Every engagement was different. The budgets were different. The audiences were different. The problems sounded different on the surface. But underneath every one was the same gap: the organization's people weren't satisfied — and that dissatisfaction was quietly compressing revenue.

By year seven, the pattern was undeniable. So we stopped calling ourselves a marketing agency.

01.5 — By the Numbers 2019–2026
07
Years in practice
14
Sectors of practice
82
Engagements on file
A·E·R
Framework
02 — Difference Agencies vs. 323

Same outputs. Different question.

Most agencies ask: "What services do you need?" We ask: "Where are your people dissatisfied — and what is that costing you?" That single substitution changes everything that follows.

Dimension
Most Agencies
323 Media
Opening question
What services do you need?
Where are your people dissatisfied — and what is it costing you?
Engagement scope
Sells a fixed retainer of services from a menu.
Diagnoses one satisfaction lever and builds exactly what closes it.
Reporting cadence
Reports activity — clicks, impressions, posts shipped.
Reports outcomes — renewal %, donation conversion, churn moved.
Tools we build
Templated brochure sites, social calendars, email sends.
Reporting layers, member portals, donation infrastructure, retention CRMs.
When we’re done
When the contract ends. Hand off, move on.
When the metric moves. We stay in until the numbers do.

Doc. 323 / DIFF-01 · Rev. 2026.07

03 — Sectors of Practice Where we work

We work where revenue is downstream of how satisfied a constituency is — and where the constituency is large enough that satisfaction has to be engineered, not handled case by case.

01 Membership & Boards

Associations & Trade Boards

Where renewal rates are the bottom line and member engagement determines survival.

Signature build Member portals & renewal engines
Engage · Retain
02 Financial Services

Advisory & Wealth

Where client retention drives lifetime value and referrals fuel growth.

Signature build Proprietary reporting layers
Retain · Engage
03 Nonprofits

Foundations & Cause Orgs

Where donor satisfaction decides whether a first gift becomes a recurring one.

Signature build Donation infrastructure
Attract · Retain
04 Credentialing

Education & Certification

Where accreditation value and engagement keep professionals coming back.

Signature build Learning & content platforms
04 — 323 Media On Satisfaction
“
Satisfaction isn't soft. It's structural. When your members, clients, or donors are genuinely satisfied — they renew, they give more, they refer others, and they defend you when you're not in the room.
323 Media GroupEst. 2019 · Vancouver, BC · Serving Canada, US, & UK Doc. 323 / HP-01 · Rev. 2026.07
05 — Next Step End of Issue
01 STEP Clarity first.
Proposal second.

Start with clarity, not a proposal.

Download the Satisfaction Gap Audit and find out exactly where your organization is losing ground — before we talk about anything else.

Download the Free Audit → Or — book a discovery call →