A discovery call with 323 Media Group is a focused 30-minute conversation about where your organization is losing members, clients, or donors — and what it would take to close that gap. No pitch. No proposal. Just clarity.
Thirty minutes. Four movements. No deck.
You describe the satisfaction problem in your own words. Where are you losing people? What have you tried? What hasn't moved?
We map your situation to the Satisfaction Framework — Attract, Engage, or Retain — and identify which lever has the widest gap.
We share what we've seen work in similar organizations. Not a proposal — pattern recognition. What has actually closed this kind of gap before?
We talk about whether and how 323 Media Group might be useful. If we're not the right fit, we'll tell you — and point you toward who is.
The call is free. Your time isn't. Here's who it's for — and who it isn't.
You're responsible for member retention, client satisfaction, donor conversion, or staff engagement — and the numbers aren't moving.
You've tried piecemeal solutions and suspect the problem is more systemic.
You want to understand your Satisfaction Gap before investing in a solution.
You're open to a direct conversation about what's not working and why.
You've done the audit and want to talk through your results.
You've got a limited budget and a tight timeline for results after other things haven't worked.
You're looking for a contractor because your scope hasn't worked out for employees.
You're not the decision-maker and don't have authority to move forward.
You're looking for the cheapest option available.
Thirty minutes. No pitch. No obligation. Pick whatever time works.
No. We'll share what we've seen work in similar situations. If there's a natural fit between what you need and what we build, we'll say so — and explain what an engagement looks like. If there isn't, we'll tell you that too. We don't book discovery calls to close deals. We book them to figure out if there's a real problem we can actually solve.
Come anyway. The audit is useful prep — it gives us a shared starting point and makes the 30 minutes more efficient. But if you have a clear sense of where the problem is, we can work from that. You can download the audit and complete it before the call if you'd like.
We work on a monthly retainer, scoped to the specific levers your organization needs pulled. Every engagement starts with a diagnosis — we identify where the gap is widest, scope the work to close it, and define what success looks like before anything is built. You always know what we're building, why, and what moving the needle looks like.
That's fine. Start with the free Satisfaction Gap Audit instead. 13 questions. 15 minutes. You'll know exactly where your gap is before we ever talk.