We built the agency we wished our clients had found first.
323 Media Group is a Vancouver-based marketing group for local businesses. We're not trying to be the biggest agency. We're trying to be the one you don't have to fight to leave.
The thing that kept happening.
Over and over, we met local business owners in the same spot: locked into a long contract with an agency they couldn't reach, paying for a website they didn't own, running ads on an account they'd never be given access to. When they finally left, they left with nothing. No leads list, no ad history, no site. They had to start over.
Meanwhile the reporting was full of numbers that felt good and meant nothing. Impressions. Reach. Clicks. None of those pay a technician, fill a treatment room, or cover payroll.
So we built 323 around the opposite defaults. Transparent flat pricing, published on the page. Month-to-month, so we have to earn it every month. Everything built inside your accounts, owned by you, forever. And one metric that actually counts: booked appointments.
That's the whole pitch. It isn't complicated, just rare.
The distance between how good you are and how much business you get.
Most local businesses don't have a quality problem. They have a gap problem, and it shows up in three places. Everything we build closes one of them.
Attract
People looking for exactly what you do can't find you, or find you and aren't convinced. Local SEO and Social close this.
Engage
Interest arrives and dies in an inbox. Speed-to-lead follow-up and booking systems close this.
Retain
Happy customers are never asked to review or return. Reputation and Lifecycle close this.
Our operating principles.
These aren't aspirations on a wall. They're the terms we work under.
You own everything
Your Google Business Profile, ad accounts, website, leads, email list, and content are yours from day one, built inside your own accounts. If you leave, you leave with all of it.
No lock-in
Every service is month-to-month. If we stop delivering, you should be able to walk. That pressure keeps us honest.
Prices in public
Our pricing is published on the service pages. You shouldn't need three sales calls to learn what something costs.
Booked appointments, not vanity metrics
We report what pays your bills. If a number can't be traced to a booking, it isn't the headline.
Real proof only
No invented statistics, no stock testimonials, no borrowed case studies. When we show a number, it belongs to a real client who agreed to share it.
Specialists, not generalists
We go deep in a handful of industries so we know how your customers actually book, instead of guessing across fifty.
A small team, on purpose.
You'll know the people doing your work. No account-manager carousel, no handoff to someone you've never met.
Chris Milton
Sets strategy and works directly with clients on positioning, offers, and growth.
Fazil
Runs delivery. Makes sure what we promised is what actually ships, on schedule.
Jenna
Your day-to-day contact. Onboarding, reporting, and keeping the work aligned to your goals.
Emily
Campaign support and account care. The details that keep results compounding.
Based in Vancouver. Working across North America.
We're headquartered in Vancouver, BC and work with local businesses across Canada, and the United States. You're the expert at your trade. We're the experts at how your customers find and choose you.
Let's find your gap.
Take the free Demand Audit, or book a 30-minute call. No pitch deck, no pressure. Just a straight read on where you're losing bookings.